Responsible Gaming
at ab89 — Your Safety First

1 Our Commitment to Safe Play

At ab89, responsible gaming is not a policy footnote — it is a core part of how we operate. We believe that gambling should be an entertaining leisure activity enjoyed within personal limits, never a source of financial distress or emotional harm. Our platform is designed from the ground up to support informed, controlled, and enjoyable play for all registered users across Bangladesh.

We are committed to transparency about how games work, what the odds mean, and what tools are available to help you manage your activity. Every feature on ab89 — from cricket outright betting and BPL markets to slots and live casino tables — is underpinned by the same fundamental principle: you remain in control at all times.

ab89 operates a strict 18+ policy with no exceptions. We deploy robust age verification processes at the point of registration and conduct additional KYC checks to ensure that no underage individual can access real-money wagering on our platform. Protecting vulnerable users, including minors and those at risk of developing gambling-related harm, is among our highest operational priorities.

We also recognise that problem gambling can affect anyone, regardless of income, background, or experience. If at any point your gambling stops feeling like fun — or if it begins to affect your finances, relationships, or mental wellbeing — ab89 provides a comprehensive set of tools and pathways to help you regain control or step away from the platform entirely.

2 Age Restriction & Verification

During the registration process, all new ab89 players are required to confirm that they are 18 years of age or older. This declaration alone is not sufficient — ab89 conducts a mandatory Know Your Customer (KYC) verification process that requires players to submit a valid government-issued identity document before making their first withdrawal or accessing certain account features.

Accepted identity documents for age and identity verification on ab89 include:

• National Identity Card (NID) issued by the Bangladesh Election Commission
• Valid Bangladeshi passport
• Birth certificate (in conjunction with an NID or passport where required)

Where ab89 has reasonable grounds to suspect that a registered user may be under the age of 18, the account will be immediately suspended pending full verification. Any funds deposited by a confirmed underage user will be returned in full, and the account will be permanently closed.

3 Deposit Limits & Spending Controls

One of the most effective ways to maintain control over your gambling activity is to set a firm limit on how much money you deposit into your ab89 account over a defined period. ab89 provides flexible deposit limit tools that allow every registered player to cap their own spending proactively — before they ever reach a point of financial concern.

The deposit limit controls available on ab89 allow you to set maximum deposit thresholds on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately and cannot be exceeded during the specified period. Increasing a deposit limit requires a mandatory cooling-off period before the higher limit becomes active — this prevents impulsive decisions made during a losing streak from bypassing the safety mechanism you have put in place.

In addition to deposit limits, ab89 also supports the following spending and activity controls:

• Loss Limits: Set a maximum amount you are willing to lose over a given period. Once this threshold is reached, further wagering is restricted until the period resets.
• Wagering Limits: Define the maximum total amount you can wager (not just deposit) within a daily, weekly, or monthly window.
• Session Reminders: Configure on-screen notifications that alert you when you have been playing for a set amount of time — for example, 30 minutes, 1 hour, or 2 hours. These reminders encourage regular breaks and help prevent extended, unplanned play sessions.
• Reality Checks: Periodic pop-up messages that display your current session duration, net win/loss position, and total amount wagered — giving you a factual snapshot of your activity to inform decisions about whether to continue playing.

ab89 encourages all players — regardless of their financial situation — to make use of these tools as a matter of routine. Setting sensible limits from the outset is the single most effective step you can take to ensure that your gambling remains enjoyable and within your means.

4 Time-Out & Cooling-Off Period

Sometimes you may feel the need to take a short break from gambling without committing to a full self-exclusion. ab89's time-out feature allows you to temporarily deactivate your account for a defined period, giving you the space to reflect, rest, and return to a healthier relationship with gambling when you feel ready.

Time-out periods available on ab89 include:

• 24 hours
• 1 week (7 days)
• 2 weeks (14 days)
• 1 month (30 days)

During a time-out period, you will not be able to log in to your ab89 account, place bets, or access any gambling features. You will still be able to contact customer support if you need assistance. Funds in your account remain secure throughout the time-out period and will be available when the period expires and your account is reactivated.

Time-out periods cannot be shortened or reversed once activated. If you find that your desire to gamble is returning before the time-out has expired — and you feel that pressure strongly — we encourage you to consider upgrading to a longer time-out period or requesting a formal self-exclusion instead.

It is important to note that time-out is a short-term measure. If your gambling behaviour is causing persistent concern — affecting your finances, your work, or your relationships — a longer-term self-exclusion or professional support may be more appropriate than a brief cooling-off period.

5 Self-Exclusion Programme

Self-exclusion is a formal, binding arrangement in which you request ab89 to close your account and prevent you from accessing the platform for a minimum period of six months. Unlike a time-out, self-exclusion is not reversible within the chosen exclusion period. It is designed for players who recognise that their gambling is causing genuine harm and who need a firm, structural barrier to accessing the platform.

ab89 supports the following self-exclusion periods:

• 6 months (minimum self-exclusion period)
• 1 year
• 2 years
• 5 years
• Permanent (indefinite self-exclusion with no end date)

When you self-exclude from ab89, the following actions are taken immediately:

• Your account is deactivated and access is blocked
• Any pending bets are settled in accordance with standard terms; remaining balance is returned
• Your details are added to our internal exclusion register to prevent re-registration during the exclusion period
• All marketing communications are suspended immediately
• Our support team may follow up with links to professional gambling support resources

To request a self-exclusion, contact our support team directly at [email protected] and state your desired exclusion period. Your request will be processed as a matter of urgency — typically within one hour of receipt. We will confirm activation by email to your registered address.

We strongly encourage any player considering self-exclusion to simultaneously reach out to a professional counselling or support service. Self-exclusion from a single platform is one important step, but it works best as part of a broader commitment to addressing problem gambling. See the Getting Help section below for support resources available to players in Bangladesh.

6 Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. It does not always involve large financial losses — even someone who gambles relatively small amounts can develop an unhealthy relationship with betting if it begins to affect their mood, their decision-making, or their daily responsibilities. The following warning signs may indicate that gambling has crossed from entertainment into something more concerning.

If any of the above descriptions resonate with your experience — even partially — we encourage you to take our self-assessment questionnaire below, and to reach out to our support team or a professional counselling service. Acknowledging a problem early is always easier than addressing it later. There is no shame in asking for help.

7 Self-Assessment Questionnaire

Answer the following questions honestly to help you evaluate your current relationship with gambling. This questionnaire is for personal reflection only and is not a diagnostic tool. If you answer "yes" to three or more of these questions, we strongly encourage you to contact a gambling support service or speak to our team.

8 Getting Help & Support

If you believe that gambling is affecting your wellbeing, finances, or personal relationships, please do not hesitate to reach out for help. ab89's customer support team is available 24 hours a day, 7 days a week, and can assist you in activating any of the responsible gaming tools described on this page — including deposit limits, time-out periods, and self-exclusion.

In addition to the tools and support offered directly by ab89, we encourage players who are experiencing gambling-related difficulties to seek professional assistance. Speaking with a trained counsellor or support specialist can provide perspective and practical strategies that go beyond what any gambling platform can offer on its own.

Support options available to players in Bangladesh include:

• Kaan Pete Roi: Bangladesh's first emotional support and suicide prevention helpline. While focused broadly on mental health, counsellors are trained to discuss addiction-related concerns including problem gambling.
• National Mental Health Institute (NIMH), Dhaka: Offers outpatient and inpatient psychiatric services, including support for behavioural addictions. Located in Sher-e-Bangla Nagar, Dhaka.
• Local Medical Professionals: Your general practitioner or a local psychiatrist can provide referrals to addiction counselling services available in cities including Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi.
• Trusted Family Members or Friends: Sometimes, speaking honestly with someone you trust about your gambling behaviour is the most important first step. You do not need to face this alone.

ab89 is committed to continuously improving its responsible gaming framework. We review our policies, tools, and player monitoring systems on a regular basis to ensure they meet the evolving needs of our player community in Bangladesh. If you have feedback on how we can improve our responsible gaming provisions, we welcome your input at [email protected].